1. Overview

Because BajuTech primarily sells digital products and software services (not physical retail merchandise), “returns” generally mean cancellation of a purchase/subscription and, where eligible, a corresponding refund under our Refund & Return Policy.

This Policy applies to customers in Bangladesh purchasing from BajuTech via https://staging.bajutech.com or https://commerce.staging.bajutech.com.

2. What can be returned / cancelled

• New paid SaaS subscriptions within the cooling-off period described in the Refund & Return Policy, subject to usage limits.
• Duplicate or erroneous purchases.
• Services not delivered due to our confirmed failure, where cancellation is the agreed remedy.

3. What cannot usually be returned

• Completed custom development milestones or consulting hours already delivered.
• Activated digital licenses/services outside the eligible cancellation window.
• Promotional credits, complimentary trials, or zero-price offers.

4. Return request process

To start a return/cancellation:

• Contact support at support@bajutech.com or +880-1643038855 during Sunday–Thursday, 10:00 AM – 6:00 PM (Bangladesh Standard Time).
• Provide account identity, purchase/payment reference, and reason for return.
• Do not share full card numbers or MFS PINs in email/chat.
• Our team confirms eligibility and next steps in writing (email).

5. Inspection / verification

For digital services, verification includes checking payment records, account activity, feature usage, and whether a billing error occurred. We may ask for screenshots or transaction SMS/receipts issued by your bank or MFS provider.

6. After a return is accepted

• We confirm acceptance by email.
• Paid access for the returned period may be disabled.
• If a refund is due, it is processed under the Refund & Return Policy timelines.
• You should download any business data you need before access ends.

7. Consumer rights

Nothing in this Policy limits your mandatory rights under Bangladesh consumer protection law. If a mandatory right provides a stronger remedy, that right prevails.

8. Contact

• BajuTech
• Address: Section - 11, Block - A, Main Road - 3, Plot 8, Mirpur, Pallabi Dhaka 1216; Mirpur PS; Dhaka-1216; Bangladesh
• Email: support@bajutech.com
• Phone: +880-1643038855
• WhatsApp: +880-1332106696
• Website: https://staging.bajutech.com
• Support hours: Sunday–Thursday, 10:00 AM – 6:00 PM (Bangladesh Standard Time)