1. Purpose and scope

This Policy applies to purchases made from BajuTech through https://staging.bajutech.com, https://commerce.staging.bajutech.com, and authorized payment channels. It covers SaaS subscriptions (including Easy Commerce), digital downloads, and professional service fees unless a separate written contract states otherwise.

All prices and refunds are handled in Bangladeshi Taka (BDT / ৳). This Policy is intended to meet merchant transparency expectations for payment gateway / BIN onboarding and digital business compliance in Bangladesh.

2. Definitions

• “Digital product” means software access, SaaS plans, licenses, or downloadable digital goods.
• “Return” means cancellation of a purchase or subscription and cessation of further service entitlement.
• “Refund” means repayment of an eligible amount to the original payment method or an approved alternative.
• “Business day” means Sunday through Thursday, excluding Bangladesh public holidays.

3. Cooling-off / cancellation for digital subscriptions

If you purchase a paid Easy Commerce (or similar SaaS) subscription and have not substantially used billable premium features, you may request cancellation and a full refund within seven (7) calendar days of the initial paid charge.

After substantial use (for example, creating production orders/invoices at scale, exporting commercial data, or consuming paid plan limits), the purchase is generally non-refundable for that billing period, except where required by law or approved under Section 5.

4. Free trials and renewals

If a free trial is offered, you will not be charged until the trial ends according to the plan terms shown at signup. Cancel before the trial ends to avoid charges.

Recurring subscriptions renew automatically unless cancelled before the renewal date. Fees already charged for a started renewal period are generally non-refundable, except for billing errors or duplicate charges.

5. Eligible refund scenarios

We will approve a refund (full or partial, as applicable) when:

• A duplicate payment or confirmed overcharge occurred.
• You were charged due to a verified billing/system error on our side.
• The paid service was unavailable for a prolonged period solely due to our fault and we could not provide a workable remedy.
• A purchase was made fraudulently without your authorization (subject to investigation and payment-partner rules).
• A refund is required under mandatory Bangladesh consumer protection law.

6. Non-refundable items

• Custom software development, consulting, implementation, training, or one-time professional services already delivered or scheduled and reserved, unless otherwise agreed in writing.
• Third-party fees (payment gateway charges, SMS, domain, or app store fees) that are non-recoverable.
• Plans cancelled after the cooling-off window where service access was already provided.
• Chargebacks initiated without first contacting us may delay resolution; we encourage contacting support first.

7. How to request a refund or return

Email support@bajutech.com or call +880-1643038855 with: account email/phone, transaction ID / payment reference, purchase date, amount (BDT), and reason. We aim to acknowledge requests within one (1) business day and complete assessment within seven (7) business days.

8. Refund method and timeline

Approved refunds are returned to the original payment method (card, MFS, or bank channel used at checkout) whenever the payment partner supports it. If that is not possible, we will arrange an alternative lawful method and notify you.

After we approve and submit a refund to the payment partner, bank/MFS posting typically completes within seven (7) to ten (10) working days, depending on the provider. We will share the refund reference when available.

9. Effect of return/cancellation

Once a refunded cancellation is processed, paid feature access for the refunded period may be revoked. You remain responsible for exporting any data you need before cancellation completes, subject to our retention practices.

10. Relationship with other policies

This Policy works together with our Return Policy (process details), Replacement Policy (defective digital/service remedies), Terms & Conditions, and Privacy Policy. If documents conflict on payment remedies, this Refund & Return Policy controls for monetary refunds.

11. Contact

• BajuTech
• Address: Section - 11, Block - A, Main Road - 3, Plot 8, Mirpur, Pallabi Dhaka 1216; Mirpur PS; Dhaka-1216; Bangladesh
• Email: support@bajutech.com
• Phone: +880-1643038855
• WhatsApp: +880-1332106696
• Website: https://staging.bajutech.com
• Support hours: Sunday–Thursday, 10:00 AM – 6:00 PM (Bangladesh Standard Time)