1. Who we are

This Privacy Policy applies to BajuTech (“we”, “us”, or “our”), including our website at https://staging.bajutech.com, our e-commerce platform at https://commerce.staging.bajutech.com, mobile applications, and related customer support channels.

We are based in Section - 11, Block - A, Main Road - 3, Plot 8, Mirpur, Pallabi Dhaka 1216; Mirpur PS; Dhaka-1216; Bangladesh. For privacy questions, contact us at support@bajutech.com or +880-1643038855.

2. Scope and legal basis

We process personal data to provide our software products and services, manage accounts and subscriptions, process payments, deliver support, improve security, and comply with legal obligations in Bangladesh.

Our practices are designed to align with applicable Bangladeshi laws and regulatory expectations for digital businesses, including consumer protection requirements and cybersecurity and data-security obligations applicable to online service providers.

3. Information we collect

Depending on how you use our services, we may collect:

• Identity and contact details: name, business/trade name, phone number, email address, and billing or delivery address.
• Account credentials: login identifiers, password hashes, and authentication tokens (we do not store plain-text passwords).
• Business and transaction data: orders, invoices, product catalog entries, delivery settings, subscription plan, and payment status.
• Payment-related information: payment method type, transaction ID, amount, currency (BDT), gateway response, and refund status. Card/MFS credentials are processed by licensed payment partners and are not stored by us in full.
• Device and usage data: IP address, browser/app type, device identifiers, approximate location derived from IP, log files, and product analytics needed for security and service improvement.
• Support communications: messages, call notes, and attachments you send to our support channels.
• Easy Inbox and Meta channel data: connected Facebook Page IDs, Meta scoped identifiers, available profile information, messages, attachments, timestamps and delivery/read statuses, and encrypted Page access tokens.

4. How we use personal information

• Create and manage user accounts, subscriptions, and access permissions.
• Provide Easy Commerce and related software features (orders, inventory, invoicing, storefront, mobile sync).
• Provide Easy Inbox, our omnichannel customer-support platform, by bringing connected Meta Page conversations into one workspace so authorized business agents can view and reply to customer messages.
• Process payments, invoices, refunds, and subscription renewals in BDT through authorized payment gateways.
• Send transactional notices (receipts, security alerts, service changes) and, where permitted, product updates.
• Detect fraud, abuse, unauthorized access, and other security risks.
• Comply with legal, tax, accounting, audit, and regulatory requirements in Bangladesh.
• Improve product reliability, customer support quality, and user experience.

5. Business customer and service-provider roles

When a business customer uses Easy Inbox to handle its end-customer communications, BajuTech acts as a processor or service provider on that business’s instructions. The business customer determines why and how those communications are handled and is responsible for providing lawful privacy notices, obtaining any required permissions, and responding to its end customers’ rights requests.

6. Sharing of information

We do not sell personal information. We share data only when necessary for operations or legal compliance:

• Payment service providers and banks (for example, licensed gateways/MFS partners in Bangladesh) to authorize, settle, and refund payments.
• Infrastructure and communications providers that host our systems, send emails/SMS, or provide security monitoring under contractual confidentiality obligations.
• Professional advisers (legal, accounting, auditors) under confidentiality duties.
• Government authorities, courts, or regulators when required by Bangladesh law or a valid legal process.
• A successor entity in connection with a merger, acquisition, or reorganization, subject to continued protection of your information.

7. International transfers

Primary customer operations and support are managed from Bangladesh. Some cloud infrastructure or subprocessors may process data on servers outside Bangladesh. Where that occurs, we take reasonable contractual and technical measures to protect personal data consistent with this Policy and applicable law.

8. Data retention

We retain personal data only as long as needed for the purposes described above, including account lifecycle, dispute handling, security investigations, and statutory record-keeping (such as tax and financial records). When data is no longer required, we delete or irreversibly anonymize it, unless longer retention is required by law.

9. Security measures

We implement administrative, technical, and organizational safeguards appropriate to the nature of the data, including encrypted transport (HTTPS/TLS), access controls, authentication protections, monitoring, and least-privilege practices. No method of transmission or storage is completely secure; we continually improve our controls and respond to suspected incidents promptly.

10. Your rights and choices

Subject to applicable Bangladesh law, you may request access to your personal data, correction of inaccurate information, deletion where legally permitted, restriction of certain processing, and a copy of data you provided to us. You may also withdraw consent where processing is based on consent, without affecting prior lawful processing.

To exercise these rights, email support@bajutech.com with the subject “Privacy Request”. We may need to verify your identity before fulfilling the request. You may also lodge a complaint with a competent authority in Bangladesh if you believe your rights have been violated.

11. Self-service account and data deletion

You can delete your own account and personal data yourself at any time from within our products, without needing to email support first.

In Easy Commerce (web dashboard), go to Settings (or Account / Profile) and use the Delete account / Delete my data option. Confirm the prompt to permanently request deletion of your account and associated personal data.

Where available in the Easy Commerce mobile app, the same self-service deletion control is provided under account or settings screens.

After you confirm self-service deletion, we begin removing or irreversibly anonymizing your personal data from active systems without undue delay. Some records may be retained only where Bangladesh law requires it (for example tax, accounting, fraud prevention, or completed payment records), and those retained records are limited to what is legally necessary.

Self-service deletion will end your access to the deleted account. Please export any business data you need before confirming deletion.

12. Cookies and similar technologies

Our websites and apps may use essential cookies and similar technologies for login sessions, security, preference storage, and service performance. You can control non-essential cookies through your browser settings; disabling essential cookies may affect core functionality.

13. Children’s privacy

Our services are intended for business users and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will change when we do. Material changes will be communicated through the website, product notice, or email where appropriate. Continued use of the services after an update constitutes acceptance of the revised Policy.

15. Contact

For privacy questions or requests:

• BajuTech
• Address: Section - 11, Block - A, Main Road - 3, Plot 8, Mirpur, Pallabi Dhaka 1216; Mirpur PS; Dhaka-1216; Bangladesh
• Email: support@bajutech.com
• Phone: +880-1643038855
• WhatsApp: +880-1332106696
• Website: https://staging.bajutech.com
• Support hours: Sunday–Thursday, 10:00 AM – 6:00 PM (Bangladesh Standard Time)