1. Purpose and scope

This Delivery Policy applies to digital products and SaaS subscriptions sold by BajuTech through https://staging.bajutech.com, https://commerce.staging.bajutech.com, our mobile applications, and authorized payment channels.

It describes how we deliver software access, subscription entitlements, and related digital services to business customers in Bangladesh. It does not govern physical product shipments made by merchants using our platform to their own end customers — those deliveries are the merchant’s responsibility and are configured separately inside the product.

2. What we deliver

When you purchase or activate a plan, we deliver digital access to:

• A secure Easy Commerce web dashboard account tied to your business.
• Subscription plan entitlements (feature access, usage limits, and billing period) shown at checkout.
• Companion Android app access linked to the same account, where available.
• Online storefront publishing and admin tools included in your selected plan.
• Transactional emails or in-app notices confirming activation, receipts, and important service updates.
• Documentation, onboarding guidance, and support channels to help you start using the platform.

3. How delivery works

Our standard digital delivery flow is:

• Create an account with a valid phone number and/or email address.
• Complete identity or contact verification when prompted (for example phone OTP or email verification).
• Choose a subscription plan (or start a free trial where offered).
• Pay securely through our licensed Bangladesh payment partners in BDT.
• Upon successful payment confirmation, your plan is activated automatically and your entitlements take effect immediately in the dashboard and mobile app.
• Sign in on web or mobile with the same credentials to use the delivered service.

4. Delivery timeframes

For standard SaaS subscriptions and self-service sign-up, delivery is immediate: once payment is confirmed, you can access your plan features without waiting for manual approval.

If automated activation cannot complete instantly (for example due to payment partner delay, required manual review, or a technical incident), we aim to deliver or restore full access within one (1) business day of confirmed payment or reported issue.

Free trials, where offered, begin immediately after successful registration according to the plan terms shown at sign-up.

Plan upgrades, renewals, and add-ons purchased through the platform are applied to your account as soon as the payment is confirmed, typically within minutes.

“Business day” means Sunday through Thursday, excluding Bangladesh public holidays.

5. Plan entitlements and usage limits

Your delivered service includes the features, quotas, and limits described on the pricing page and in your account billing section at the time of purchase (for example order volume, product limits, storefront availability, or team seats, as applicable to your plan).

If you exceed plan limits, we may prompt you to upgrade, throttle non-critical features, or contact support. Limits are part of the delivered entitlement and are visible inside the product.

When a subscription ends or is refunded, delivered access for paid features may be reduced or revoked according to our Terms & Conditions and Refund & Return Policy.

6. Access channels

• Web dashboard: https://commerce.staging.bajutech.com (recommended browser with HTTPS).
• Android app: available from our official download page or Google Play where published.
• Email and SMS: used for verification, receipts, and service notifications — not as a substitute for logging into the platform.
• Support channels listed on our website and inside the product for help with access, billing, or setup.

7. Custom setup and professional services

Optional onboarding, data migration, custom configuration, training, or development work is delivered according to a written quote, statement of work, or support ticket agreement.

Unless a different timeline is agreed in writing, we target delivery of standard account setup assistance and initial platform orientation within one (1) business day after you complete registration and any required payment.

Milestone-based custom projects are delivered on the schedule agreed with you; we will communicate progress and handover steps by email or your project channel.

8. What this policy does not cover

This policy does not describe delivery of physical goods sold by merchants to their customers through an Easy Commerce storefront.

Courier bookings, shipping labels, and last-mile logistics performed via integrated providers (such as Pathao, RedX, or Steadfast) are tools inside the product for merchants; those shipments are governed by the merchant’s policies and the courier partner’s terms.

Third-party payment, SMS, or hosting outages may delay confirmation messages but do not change your entitlement once our systems record successful payment.

9. Delivery issues and support

Contact us if paid features do not appear after payment, you cannot sign in, your plan limits look incorrect, or you did not receive expected access.

Email support@bajutech.com or call +880-1643038855 with your account email/phone, payment reference, purchase date, and a short description. We aim to acknowledge delivery issues within one (1) business day and resolve access problems within one (1) business day where technically possible.

If access cannot be restored promptly, we may extend your subscription period or offer another remedy under our Replacement Policy or Refund & Return Policy, as applicable.

10. Relationship with other policies

Read this Delivery Policy together with our Terms & Conditions, Privacy Policy, Refund & Return Policy, Return Policy, and Replacement Policy. For payment disputes or refunds, the Refund & Return Policy applies; for defective or failed digital delivery remedies, the Replacement Policy applies.

11. Contact

Questions about service delivery or access:

• BajuTech
• Address: Section - 11, Block - A, Main Road - 3, Plot 8, Mirpur, Pallabi Dhaka 1216; Mirpur PS; Dhaka-1216; Bangladesh
• Email: support@bajutech.com
• Phone: +880-1643038855
• WhatsApp: +880-1332106696
• Website: https://staging.bajutech.com
• Support hours: Sunday–Thursday, 10:00 AM – 6:00 PM (Bangladesh Standard Time)